Frederic Broggi
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Activity overview
Latest activity by Frederic Broggi-
Frederic Broggi created an article,
Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...
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Frederic Broggi created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Frederic Broggi created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. You can also change the way your content is organised by using themes. If you're comfortable working with page co...
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Frederic Broggi created an article,
How do I publish my content in other languages?
Here's the workflow for localising your Help Centre in other languages: Get your content translated in the other languages. Configure the Help Centre to support all your languages. Add the transl...
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Frederic Broggi created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...